Warranty/Return Policy

Cases of return:
+ Goods with technical defects and manufacturer errors such as deformed products, cracks, ribs, blurred graphics, etc.;

+ Goods are damaged or broken due to the shipping process to customers of happiness-with-family.com;

+ Goods delivered do not match the design or type that the customer ordered;

+ The delivered goods are missing and do not have enough included sets (if it is a combo);

If you detect the above cases, please do not receive the goods and ask our delivery staff to confirm the condition of the machine on the spot and request a return. Otherwise, the customer must immediately report the status of the defective goods to us within 3 days from the date of receipt to receive replacement support. After 3 days, we will not support the solution because by default the customer has agreed. satisfied with the delivered product. In case of damage during use, repairs will be supported according to the warranty policy included with the machine, no return policy applies.

General conditions and return regulations:
+ Defective products are identified and recognized by our company staff as the manufacturer’s fault.

+ Full packaging, box, no scratches, dents, external damage, breakage…

+ Time to exchange goods is no more than 3 days from receipt of goods (based on purchase invoice or receipt signed by the delivery party).

+ Have all accompanying documents such as receipts, invoices, delivery notes, etc.

However, for some products we will not apply the same return conditions as above. During the sales consultation process, we will specifically advise on the deadline and return method for each product. for customers to refer to when they need to buy that product.

Refund fee: the refund fee will be completely paid by happiness-with-family.com if the error belongs to the company.
Form of refund: Will replace the product for the customer. In case there is no longer that product in stock, the company commits to refund 100% of the fee that the customer has paid to us through the following forms: : cash at the company or transfer to customers.